Case Studies
For more information on the following Case Studies please click on the links below.
Retail
The Body Shop Australia takes Epson to the point-of-sale
Posted on 19/10/2007
"When we saw that the [TM-H6000 receipt] printer wasn’t going to fall-over in a test environment, we put it on to the busiest lane of our busiest store for a month. During that time we didn’t have one complaint or concern from that store’s staff. That, along with the features and performance during the initial testing, gave us pretty well all the convincing we needed to replace our third-party printers with the TM-H6000s."
For full case study click here
Retail
VPlus Supermarkets: Building with Epson business technologies
Posted on 31/10/2006
“The partnership with BudPOS and the equipment, such as the Epson receipt printers and projectors we're implementing are providing us with the performance and flexibility we need to continue growing at a rate that our competitors can only dream of.”
For full case study click here
Retail
Pretty Girl Fashion Group puts an Epson face to POS printing
Posted on 5/9/2006
The company behind fashion retail names Rockmans and Wombat, the Pretty Girl Fashion Group is a fiercely proud Australian company with approximately 400 stores operating successfully across Australia. Pretty Girl, with its full in-house design and manufacturing facilities, offers its customers an inspired range of garments, the company recognises the important role played in its success by technology. So, when it came to replacing literally hundreds of POS printers, the natural choice was the Epson TM-H6000II.
For full case study click here
Retail
Top 3 by Design
Posted on 2/2/2006
With two high profile retail outlets – one each in the fashionable Sydney homewares precinct Crows Nest and in the high profile Bondi Junction – top3 by design is a great success story in the Australian retail industry. Established by Terri Winter and her husband in 2001, top3 brings together the top three products in a broad range of categories by merit of their design; from the classic Aalto wave vase to the latest award-winning bottle opener ring.
For full case study click here
Restaurant
Wagamama
Posted on 16/8/2005
Originating in the UK, Wagamama is a restaurant chain specialising in nutritious noodle meals and was brought to Australia in 2001 by business partners Stewart Koziora and Luke Fryer. Since opening the first Wagamama restaurant, the two partners have built on their success by opening a further eight restaurants across the country. With a focus on good food and quick service, Wagamama Australia has implemented a combined Epson and PalmTEQ Point-of-Sale (POS) solution, consisting of Epson operating terminals, kitchen and receipt printers and WaiterPad hand-helds, hardware and software.
For full case study click here
Restaurant
Hans Cafe
Posted on 2/5/2005
Han's Cafe a Perth franchise have been able to increase their turnover by almost 100% since implementing the Epson and PalmTEQ POS solution. Featuring the advanced Epson MR-800 and SR-600 POS terminals, Epson TM-88111 kitchen and receipt printers along with PalmTEQ handheld waiter Pads, services and POS terminal software Han's Cafe has been able to reduce the amount of time in taking the order, getting it through to the kitchen and then having the food delivered to the customers.
For full case study click here
Restaurant
Masuya Restaurants
Posted on 14/4/2005
Over a 2 year period Ken Sadamatsu has implemented an Epson /Palmteq solution into three of his four restaurants including the Masuya Restaurant. Lachlan Gelling Hall Manager for Masuya Restaurants comments " Since the implementation, our in house productivity has doubled, giving us the ability to speed up our turn-over of patrons and resulting an a 40% increase in sales."
For full case study click here
Mechanisms
BEAR Solutions
Posted on 13/12/2004
Kier Morrison, BEAR Solutions - "We've had problems in the past, particularly with impact printers, of people ripping the receipt out as it's being printed and damaging the print mechanism. With the EU-T432's speed as a thermal printer and its 'print-then-feed' system we never have a problem with the printer jamming."
For full case study click here
Retail
kikki.K
Posted on 5/8/2004
Paul Lacy, kikki.K - “When we replaced our computers and terminals, all the new equipment was a very striking black, which really looks very stylish in our stores. Aside from the fact that the TM-T88IIIs had proved themselves time and time again as one of the few totally reliable pieces of equipment in our operations, the printers’ casing design and availability in black helped make the decision to keep with Epson POS printers one of the easiest we had.”
For full case study click here
Retail
top3 by design
Posted on 5/8/2004
Terri Winter, top3 by design - “We needed a POS solution that would give us the flexibility and functionality to create a retail environment where customer service, rapid transaction processing and ease-of-management go hand-in-hand, innovative and exceptional are the criteria we use to select the products we carry so naturally we wanted a POS system that reflects those same values.”
For full case study click here
Restaurant
Coco’s Restaurant
Posted on 5/3/2004
Ian Love, Coco's Restaurant - "We needed a system that allowed staff to take an order from one table, quickly process it and move on to the next table, It was a case of speeding things up by minimising the need for staff to be walking back and forth between the dining area and kitchen and bar area."
For full case study click here
Mechanisms
Shell Terminals
Posted on 20/8/2003
Raymond Potter, Shell - “The entire project was, from our perspective, an enormous investment that could just as easily have resulted in no business, if at any time Shell believed that our concepts were not totally up to specification then the company would have been quite within its rights to take its business elsewhere. This meant we needed all kiosk components to meet and often exceed incredibly rigorous testing requirements.”
For full case study click here
Restaurant
The Italian Village
Posted on 13/3/2003
Anthony Liberiou, The Itallian Village - “Training has proven to be extremely straightforward for the staff, and we saw this as a major benefit. We wanted a solution that was effective, easy to use and delivered real business benefits to The Italian Village – with the Epson and PalmTEQ solution, it’s what we received.”
For full case study click here
Retail
The Grape
Posted on 5/9/2002
Ivan Brebner, The Grape - “In stores, thieves typically wait until they see the staff member at the counter turn away from the standard security monitor before they steal items, at The Grape stores, the IR-310’s function also as a security monitor and even give staff the ability to move the cameras in order to track people acting suspiciously.”
For full case study click here
Retail
Quatro
Posted on 27/8/2002
Nawal McKewan, Quatro - “Every transaction is recorded, the transaction time, amount and product is automatically captured and discrepancies between the actual till amount and what should be there can be identified in a matter of seconds. This full accountability easily represents a saving of anything from between $50 and $100 a day.”
For full case study click here
Restaurant
Machiavelli
Posted on 20/9/2001
Angelo Italiano, Machiavelli - "With our new system, waiters can spend a lot more time at their stations. Orders are automatically printed out at the kitchen and salad area, which means our staff can concentrate on providing service and pay constant attention to customers. This is what the restaurant industry is dependent upon."
For full case study click here
Restaurant
La Bella Vista Restaurant
Posted on 3/9/2001
Julio Clavijo, La Bella Vista Restaurant - "The system gives us the two most critical things when it comes to up selling, time and information.We gain the time by avoiding the need for waiters to take orders back to the bar, kitchen or pizzeria; orders have been dealt with and issued via the touch of a button on the WaiterPad handheld. With information, we can programme the system to provide prompts back to the waiter based on the order that's been entered."
For full case study click here
