Epson Australia Pty Limited ("Epson") understands that your privacy is important and recognizes the importance of respecting customer privacy over the Internet.
Within our main site www.epson.com.au and other sites that we operate ("Sites") Epson may collect information that can personally identify you ("Personal Information").
In this Privacy Statement, we explain the circumstances in which we may collect Personal Information and how we may use it.
In general, you can visit our Sites without providing Personal Information. However, Epson may ask for and collect Personal Information from you, if you wish to do any of the following things:
- Participate in one of our competitions or promotions
- Register with one of our Sites
- Register your Epson product online
- Request Epson product information
- Request Epson technical support
- Make an online purchase of a Product via one of our Sites
- Provide an online review of our Products via one of our Sites
What Personal Information Will We Collect?
In these instances, Epson may obtain the following Personal Information:
- E-mail address
- Phone number
- Fax number
Epson may request additional information for our marketing and research purposes, which may include (without limitation)
- How you found out about the Site
- Navigational data to monitor Site use and improve Site content
- Your product functionality preferences
- Details of Epson Products that you own or use (“Products”)
You are free to ask us to delete your Personal Information from our database at any time, as explained below.
To register as a member of a Site, we will ask you to supply us with additional Personal Information. When you visit the "Members Section" of a Site after registration, your membership number and password will identify you. You will also be free to change your Personal Information or to ask for it to be removed from our membership database.
Use of Personal Information
If you choose to give us Personal Information, Epson may use it to support our customer relationship with you. For example, we may post or email to you announcements of Product upgrades, special offers, competitions, promotions and other new products and services from time to time.
Epson will not share, rent, sell or otherwise disclose your Personal Information to any other companies or organizations without first seeking and obtaining your consent, except as explained below.
However, Epson may disclose general information about its customers and Site members to third parties such as advertisers and business partners. For example, we might disclose that a certain percentage of Site users is in a particular age bracket or is a PC or Macintosh user.
Epson may also disclose Personal Information to independent research agencies who have been contracted to act on behalf of Epson, for the sole purpose of instructing them to conduct product or customer research. Such agencies may also collect end-user Product reviews on Epson’s behalf for the purpose of publishing these reviews on Epson’s websites. Epson has strict privacy conditions in place with its agencies to ensure the protection of Personal Information. Such agencies will be bound not to use or disclose Person Information for any other purpose.
If you purchase a Product on-line, from an Epson website, we do
not process or retain your credit card details on our Sites. All
credit card transactions are processed either via Commonwealth Bank's
credit card website or via the PayPal website.
Bank Account Details
Occasionally, Epson conducts cashback promotions via EFT, requiring customers to enter their bank account numbers into our systems. This is done using the SSL secure encrypted technologies and the numbers are store in encrypted format. Six months after direct deposits are processed; all associated bank account numbers are automatically deleted from our systems.
When Can We Disclose Information to Third Parties?
In addition to contracted survey agencies, we may also give your address details to third parties (such as couriers, Australia Post or promotions fulfilment houses, to allow them to deliver a prize or reward to you.)
Otherwise, we will only disclose Personal Information to third
parties without first seeking your consent, if we are required by
law to do so, for example by a government agency.
Security of Your Personal Information
We will take reasonable steps to keep your Personal Information confidential and to protect it from misuse, unauthorised access, modification or disclosure. We have implemented and will maintain proper standards of technology and operational security to protect your Personal Information.
Opting-out and Updating Personal Information
If you wish to remove your Personal Information from our mailing list or Site membership, you may do so at any time by using the "Unsubscribe" link on the relevant Site. If you wish to update your Personal Information (such as your postal or email address), you may do so by using the 'Change of Details' link on the relevant Site.
Third Party Links
Our Sites may provide you with links to other Internet sites ("Third Party Sites") that are not operated by Epson and which have different information privacy and collection practices. If you choose to link from this Site to a Third Party Site, you acknowledge that Epson has no responsibility for the privacy of any Personal Information that you may submit to the operator of that site.
Update of This Privacy Statement
From time to time, Epson may revise this Privacy Statement and we suggest that you should periodically review our current Privacy Statement on this Site. Epson will not send you any separate notification of changes to its Privacy Statement.
How to Contact us.