Epson Australia's Privacy Policy

Introduction

Epson Australia Pty Limited ("Epson") understands that your privacy is important and recognizes the importance of respecting customer privacy over the Internet.

Within our main site www.epson.com.au and other sites that we operate ("Sites") Epson may collect information that can personally identify you ("Personal Information").

In this Privacy Statement, we explain the circumstances in which we may collect Personal Information and how we may use it.

Identifying Information

In general, you can visit our Sites without identifying or providing information about yourself. However, Epson may receive Personal Information from you, if you wish to do any of the following things:

What Personal Information Will We Collect?

In these instances, Epson may obtain the following Personal Information:

Additional Information

Epson may request additional information for our marketing and research purposes, which may include (without limitation)

You are free to ask us to delete your Personal Information from our database at any time, as explained below.

Site Membership

To register as a member of a Site, we will ask you to supply us with additional Personal Information. When you visit the "Members Section" of a Site after registration, your membership number and password will identify you. You will be free to change your Personal Information or to ask for it to be removed from our membership database.

Use of Personal Information

If you choose to give us Personal Information, Epson may use it to support our customer relationship with you. For example, we may post or email to you announcements of Epson product upgrades, special offers, competitions, promotions and other new products and services from time to time.

Please note that Epson will not share, rent, sell or otherwise disclose your Personal Information to any other companies or organizations. However, Epson may disclose general information about its customers and Site members to third parties such as advertisers and business partners. For example, we might disclose that a certain percent of Site users is in a particular age bracket or is a PC or Macintosh user.

Epson may also disclose Personal Information to independent research agencies who have been contracted to act on behalf of Epson, for the sole purpose of instructing them to conduct product or customer research. Such agencies will be bound not to use or disclose Person Information for any other purpose. Otherwise, Epson will not disclose Personal Information to a third party without first seeking and obtaining your consent, except in the circumstances explained below.

If you purchase a Product on-line, from an Epson website, we do not process or retain your credit card details on our sites.All credit card transactions are processed either via Commonwealth Bank's credit card website or via the PayPal website.

Bank Account Details

On occasion Epson conducts cashback promotions via EFT, requiring customers to enter their bank account numbers into our systems. These sessions are conducted using the SSL secure encrypted technologies and the numbers are store in encrypted format. Six months after the direct deposits are processed, bank account numbers are then automatically deleted from our systems.

When Can We Disclose Information to Third Parties?

We will not disclose Personal Information to third parties without first seeking your consent, unless we are required by law to do so, for example by a government agency. We may also give your address details to third parties (such as couriers, Australia Post or promotions fulfillment houses, to allow them to deliver a prize or reward to you.)

Security of Your Personal Information

We will take reasonable steps to keep your Personal Information confidential and to protect it from misuse, unauthorised access, modification or disclosure. We have implemented and will maintain proper standards of technology and operational security to protect your Personal Information.

Opting-out and Updating Personal Information

If you wish to remove your Personal Information from our mailing list or Site membership, you may do so at any time by using the "Unsubscribe" link on the relevant Site. If you wish to update your Personal Information (such as your postal or email address), you may do so by using the 'Change of Details' link on the relevant Site.

Third Party Links

Our Sites may provide you with links to other Internet sites ("Third Party Sites") that are not operated by Epson and which have different information privacy and collection practices. If you choose to link from this Site to a Third Party Site, you acknowledge that Epson has no responsibility for the privacy of any Personal Information that you may submit to the operator of that site.

Cookies

Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most Web browsers are set to accept cookies. We use cookies to operate our Site membership system and to identify products that you purchase through the "Shopping Trolley" system on our "Shop Online" site. They also help us to identify visitors that have previously registered with a Site.

Update of This Privacy Statement

From time to time, Epson may revise this Privacy Statement and we suggest that you should periodically review our current Privacy Statement on this Site. Epson will not send you any separate notification of changes to its Privacy Statement. How to Contact us. If you have any questions about our privacy policy, the practices of this Site, or your dealings with this Site, you can contact us at http://www.epson.com.au/company/contactus/