- Frequently Asked Questions

Questions:

1. What is Epson iPrint?
2. Q: How do I connect my product to a wireless network?
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4. Q: How do I update the product's operating system?
5. How many destinations can I create in Scan to Cloud?
6. What can I print with the Epson iPrint application?
7. Which iPhone, iPad or iPod touch iOS does the Epson iPrint application support?
8. Q: How do I calibrate the trackpad?
9. Q: How do I format a 16GB microSD card on the Moverio BT-100?
10. Which Epson printers does the Epson iPrint application support?
11. Where can I get the Epson iPrint application?
12. Q: How do I format a 32GB microSD card to use with the Moverio BT-100?
13. Q: How do I install an application on my Moverio BT-100?
14. Where do I get support for the Epson iPrint application?
15. How do I print a photo using Epson iPrint?
16. Q: A light is displayed on the controller. What does this mean?
17. Q: What are the specifications for the Moverio BT-100?
18. Can I use the Epson iPrint application to print from my iPhone, iPad or iPod touch with a USB, Bluetooth, or 3G connection?
19. Why can't I select a printer or print from iPrint using my iPhone 4 or iOS 4?
20. Q: How do I clean my product?
21. Q: How long does the battery last?
22. The Epson iPrint application will not print to a supported printer that is connected with a USB cable to an Airport Extreme or Airport Express. What should I do?
23. How can I check if my printer is on the same network as my iPhone, iPad or iPod touch?
24. I can’t find my printer on my wireless network. What should I do?
25. How do I choose a different paper size in the Epson iPrint application?
26. What happens if I get a phone call while the Epson iPrint application is printing?
27. Can I adjust the photo by moving the image in the Epson iPrint application?
28. How do I print the entire photo without clipping the image?
29. Can I use the Epson iPrint application to edit a photo on my iPhone, iPad or iPod touch?
30. Is there a way to resize or crop an image in the Epson iPrint application?
31. Why is the printed image slightly bigger than the preview in the Epson iPrint application when I select borderless printing?
32. Epson iPrint will not print to my printer that is connected with a USB cable to an Airport Extreme or Airport Express. What should I do?
33. Is there a way to print anything other than photos using Epson iPrint?

Introduction to Email Print

1. Can I only print the email attachment?

Error Messages

1. I get a CD/DVD not set correctly message when I try to print. What should I do?

Service

1. What is Google Cloud Print?

Epson iProjection Support for Android

1. Q: Can I connect my Android device to the projector using a WiFi connection if the projector is set up using Ad hoc mode or Quick Mode?

Epson iProjection Support

1. Q: How do I put documents into iProjection's Document option?

How To

1. How do I print web pages with the app?

Solve a Problem

1. My product does not appear in Epson Creative Print. What should I do?

How to

1. Q. How do I print with Epson Print Enabler?

How To

1. How do I connect my iOS device to the scanner
2. How do I connect my Android device to the scanner?

Product Information

1. Can I use a Greeting Card template I created on the product to print a card from Epson Creative Print?
2. Can I use a Greeting Card template I created on the product to print a card from Epson Creative Print?

How To

1. How do I print a photo?

Product Information

1. How much does the app cost?
2. What can I do with the Coloring Book option?
3. How much does the app cost?

How To

1. How do I scan with the app?
2. How do I scan with the app?

How to

1. Q: How do I set up my Android device with Epson Print Enabler?

Solve a Problem

1. The product went to the Home screen before I could scan the greeting card template. What should I do?

Error Messages

1. I get a Cassette tray is not installed correctly message when I print. What should I do?

Epson iProjection Support

1. Q: Which projectors are supported?

Epson iProjection Support for Android

1. Q. Can I control the projector from my Android device?

Service

1. What do I need to prepare to use Google Cloud Print service?

Introduction to Email Print

1. Can I use SMS to send a print job?
2. Can I use my SmartPhone with Epson Connect Email Print?

Service

1. How do I access my printer's web interface?

Error Messages

1. I get a Ink cover open message when I print. What should I do?

Epson iProjection Support for Android

1. Q: Which projectors are supported?

Epson iProjection Support

1. Q: My iOS device is not connected to the internet after I connect it to my projector with iProjection. Why?

Product Information

1. What can I do with the Coloring Book option?
2. What can I do with the Greeting Card option?

How To

1. How do I print a Document?
2. How do I scan a document?

Product Information

1. What can I do with the Greeting Card option?

Epson iProjection Support

1. Q: Can I use the iProjection app to display a file attached to an email?

Epson iProjection Support for Android

1. Q: How do I use iProjection with my Android device?

Error Messages

1. I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
2. I get a Page not printed or Multi-page message when I print. What should I do?

Service

1. How do I print using Google Cloud Print?

Introduction to Email Print

1. Does Email Print support IPv6?
2. Does Epson Connect Email Print require a designated network port?

Service

1. Which Epson printers support Google Cloud Print?

Error Messages

1. I get a Printer Cover message when I print. What should I do?

Epson iProjection Support for Android

1. Q:I don't have the optional wireless module for my projector, can I still use iProjection?

Product Information

1. What can I do with the Personal Stationery option?
2. What can I do with the Personal Stationery option?

How To

1. How do I save my scan?
2. How do I install Epson Creative Print from Epson Smart Panel?

Product Information

1. What can I do with the Photo Print for FaceBook option?
2. What can I do with the Photo Print for FaceBook option?

Epson iProjection Support for Android

1. Q:How do I open and view my email attachment on my Android device using iProjection?

Epson iProjection Support

1. Q: I don't have the optional wireless module for my projector, can I still use iProjection?

Error Messages

1. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?

Service

1. Can I use Google Cloud Print in IPv6 environment?

Introduction to Email Print

1. Does my printer support Epson Connect Email Print?
2. How does Epson Connect Email Print work?

Service

1. What kind of applications can I use when printing from Google Cloud Print?

Error Messages

1. I get a Service Required message when I print. What should I do?

Epson iProjection Support

1. Q: Which devices are compatible with iProjection?

Epson iProjection Support for Android

1. Q:Can I control my projector with iProjection?

Product Information

1. What can I do with the Print on CD/DVD option?
2. What can I do with the Print on CD/DVD option?

How To

1. How do I print an email from Smart Panel?
2. How do I scan using my smart device?

Product Information

1. What options are available in the app?
2. Where can I get the app?
3. Which Epson products does the app support?
4. What options are available in the app?

Epson iProjection Support for Android

1. Q: Can I use iProjection on multiple projectors at the same time?

Epson iProjection Support

1. Q: How do I display a Keynote file with iProjection?

Error Messages

1. I get an Incorrect Paper Size message when I print. What should I do?

Service

1. What kind of web browser can I use when access to Google Cloud Print page?

Introduction to Email Print

1. Is Epson Connect Email Print free?
2. What is Epson Connect Email Print?

Service

1. Tell me the print quality of Google Cloud Print.

Error Messages

1. I get an Out of memory message when I try to scan. What should I do?

Epson iProjection Support

1. Q: Which file types can I display with iProjection?

Epson iProjection Support for Android

1. Q: How do I change the color of my pen?

Product Information

1. Where can I get the app?
2. Which device and Android OS does the app support?
3. Which paper types and sizes are supported by the Photo Print for Facebook option?

How To

1. How do I order more ink?
2. How do I register my product?

Product Information

1. Which paper types and sizes are supported with the Greeting Card option?
2. Which Epson products does the app support?

How To

1. How do I print content in my Google Drive account?

Epson iProjection Support for Android

1. Q:How do I move images to iProjection's Photo option?

Epson iProjection Support

1. Q: Can I control my projector with iProjection?

Introduction to Email Print

1. What network speed is required to use the Epson Connect Email Print Services?
2. Which email applications are supported by Epson Connect Email Print?

Error Messages

1. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?

Product Information

1. Which photos can I use with Photo Print for Facebook?

How To

1. How do I troubleshoot my printer?

Epson iProjection Support

1. Q: Want the latest information on wireless projection?

How To

1. How do I clean my printer head?

Product Information

1. Which type of photos can I use with the Print on CD/DVD, Greeting Card and Personal Stationery option?
2. Which connection type should I use to use the app?
3. Which device and iOS does the app support?
4. Which paper types and sizes are supported by the Photo Print for Facebook option?
5. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?

How To

1. How do I watch video manuals?
2. What is Epson Smart Panel?

Product Information

1. Which paper types and sizes are supported with the Greeting Card option?

How To

1. What print options can I control in the app?
2. Which file type can I save a scanned image to?

Product Information

1. Which paper types does the Print on CD/DVD option support?
2. Which photos can I use with Photo Print for Facebook?

How To

1. Which file types are supported by the app?

Product Information

1. Which type of photos can I use with the Print on CD/DVD, Greeting Card and Personal Stationery option?
2. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?

How To

1. How do I print a photo?
2. How do I save my scan?
3. How do I save my scanned files to an online storage service?
4. How do I use my product's automatic document feeder (ADF) to scan?
5. How do I view stored photos or documents in the app?
6. How can I print documents from an Online Storage service with the app?
7. How do I install Epson Creative Print from Epson iPrint?
8. How do I print an email from iPrint?
9. How do you I print to a Remote Printer?
10. What are the Local, Manual IP and Remote options in the Select Printer menu?
11. How do I print web pages with the app?

Product Information

1. What is Apple's AirPrint technology?
2. Q: What media types and paper sizes does the plugin support?
3. Are there any file name restrictions?
4. Are there any file name restrictions?
5. How many devices (including computers) can I connect at the same time to the scanner with a Direct Wi-Fi Connection?
6. Are iWorks files supported by the app?

Print Settings

1. Can I change the print options?

Printer registration/deletion (for printer owner)

1. Can I set the certification password of proxy server on Epson Connect Printer Setup?

Solve a Problem

1. Since I upgraded to macOS 11, I can no longer use my product's software because the software icon is crossed out. What should I do?
2. I can no longer select some of my printer's features on my Mac since I upgraded to macOS 11. What should I do?

Printer registration/deletion (for printer owner)

1. How do I delete a printer from my Printer List?

Print Settings

1. Can I change the number of copies?

Product Information

1. Can I scan with the app?
2. How much is it?
3. Q: Where can I get the plugin?
4. What paper types are supported by AirPrint?
5. Which Apple devices does AirPrint support?

How To

1. How can I print documents from an Online Storage service with the app?
2. How do I view stored photos in the app?

Product Information

1. Q: Which Android devices can I print from?
2. What can I do with the app?
3. How many devices (including computers) can I connect at the same time to the scanner with a Direct Wi-Fi Connection?
4. How much is it?
5. How many web pages can I bookmark?

Print Settings

1. Can I print with black and white?

Printer registration/deletion (for printer owner)

1. I registered my printer again and the email address has been changed to a new one. Can I change it back to the previous one?

Solve a Problem

1. Epson Scan or Epson Scan 2 does not work since I upgraded to macOS 11. What should I do?
2. I see the message Missing USB class driver when I try to print with a USB connection. What should I do?

Printer registration/deletion (for printer owner)

1. Message "Cannot acquire Epson Connect status. Check your internet connection." is displayed after searching for the printer during Epson Connect Printer Email Print setup.

Print Settings

1. Can I print multi-page document on 1 sheet of paper?

Product Information

1. What can I do with the app?
2. What is Epson DocumentScan?
3. Q: Which applications can I print from?

How To

1. How do I install Epson Creative Print from Epson iPrint?

Product Information

1. Which Apple mobile devices are supported?
2. Which Epson printers are supported?

How To

1. How do I print content in my Google Drive account?

Product Information

1. Does the app have any limitations?
2. What is the maximum number of files I can store in the app?
3. What is Epson DocumentScan?

Print Settings

1. Can I print double-sided documents?

Product Information

1. What is Epson iPrint?

Printer registration/deletion (for printer owner)

1. Registration failed with the Epson Connect Email Print Printer Setup tool. What should I do?

Solve a Problem

1. I see the message Upgrade to AirPrint when I try to print. Should I upgrade my software?

Printer registration/deletion (for printer owner)

1. The Epson Connect Email Print Printer Setup tool cannot find my printer. What do I do?

Print Settings

1. Can I select the paper size?

Product Information

1. What is the maximum number of files I can store in the app?
2. Which Android devices are supported?

How To

1. How do I use my product's automatic document feeder (ADF) to scan?

Product Information

1. Which applications support AirPrint?
2. Which paper sizes does AirPrint Support?
3. Which Epson scanners does the app support?
4. Which connection types are supported?
5. Which Epson scanners does the app support?

Print Settings

1. Can I select the paper type?

Printer registration/deletion (for printer owner)

1. The message Found a printer that is not supported by this application. Update the application. is displayed during the Epson Connect Email Print setup. What should I do?
2. What does XMPP Status mean on the network status sheet?

Print Settings

1. Can I select the paper source?

Product Information

1. Which connection types are supported?
2. Which file type can I save a scanned document to?
3. Which languages does it support?
4. Which file type can I save a scanned document to?

How To

1. What are the Local, Manual IP and Remote options in the Select Printer menu?
2. How do I print to a Remote Printer?
3. How do I save my scanned files to an online storage service?

Print Settings

1. Can I print borderless photos?

Product Information

1. What is the maximum supported file size?

Printer registration/deletion (for printer owner)

1. What does the HTTPS Status mean on the network status?

Product Information

1. What print options can I control in the app?

Print Settings

1. Can I fit my print out to the selected paper size?

Product Information

1. Which iOS devices are supported?
2. Which languages does it support?

How To

1. How do I save my scan?
2. How do I print a photo

Product Information

1. Which scan settings does the app support?
2. Which scan settings does the app support?

Solve a Problem

1. The connection fails when I set up a Wi-Fi Infrastructure Connection. What should I do?

Print Settings

1. Can I select the orientation of the print?
2. Can I print the pages in reverse order?
3. Can I cancel the print?

Product Information

1. Which devices does Epson iPrint iOS support?

Solve a Problem

1. My product does not appear in Epson Creative Print. What should I do?
2. The product went to the Home screen before I could scan the greeting card template. What should I do?

Product Information

1. Which file type can I save a scanned image to?
2. Which file types are supported by the app?
3. Which options are available after I scan a document?
4. Which scan settings can I select in the app?
5. What are the Local, Manual IP and Remote options in the Select Printer menu?
6. What does the Access to Memory Device option do?
7. What does the More Apps option do?
8. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?
9. Which connection type should I use with Epson iPrint?
10. Can I scan with the app?

Solve a Problem

1. I'm unable to update the firmware on my product in order to print using AirPrint. What should I do?
2. Q: The print button is gray or the message Epson Print Enabler - unavailable appears on my Android device. What should I do?

Register Printer

1. How do I register my printer with Google Cloud Print?
   

Sending & printing Email

1. Can Epson Connect Email Print, print encrypted files?
2. Can I change my printer's email address?

Register Printer

1. How do I check if the printer has been successfully registered?

Product Information

1. How many web pages can I bookmark?

Solve a Problem

1. Sometimes a blank page prints when I print a multiple page document from Microsoft Word. What should I do?
2. When I print multiple copies of the same photo I see a slight color change in the prints. What should I do?

Product Information

1. Does the app have any limitations?

Register Printer

1. How do I register a printer to Google Cloud Print from a Windows PC?

Sending & printing Email

1. Can I change the language of the Email Notification?
2. Can I check the status of any emails sent to my printer?

Register Printer

1. How do I register a printer to Google Cloud Print from a Mac OS X computer?
2. How do I register a printer to Google Cloud Print from an Android device?

Sending & printing Email

1. Can I disable notification emails?

Product Information

1. What are the Local, Manual IP and Remote options in the Select Printer menu?
2. What does the More Apps option do?
3. What is Epson iPrint?
4. Which devices does Epson iPrint support?
5. What is the maximum supported file size?

Sending & printing Email

1. Can I only print the attachments and not the sender information and email body?

Register Printer

1. How do I register a printer to Google Cloud Print from an iPhone, iPod touch or iPad?
2. How do I register a printer to Google Cloud Print from other ChromeOS Netbooks or Smartphones?

Sending & printing Email

1. Can I register more than one printer to Email Print?

Product Information

1. What does the Access to Memory Device option do?
2. Which connection type should I use with Epson iPrint?

Sending & printing Email

1. Can I set the paper type?

Register Printer

1. How do I update the printers firmware using a Windows PC?
2. How do I update the printers firmware using a Mac OS X computer?

Sending & printing Email

1. Can I transfer an email address from one printer to another?
2. Can anyone send emails to my printer?

Register Printer

1. I can't register the printer to Google Cloud Print.

Product Information

1. Which Epson printers does the app support?

Register Printer

1. Can I register my printer to Google Cloud Print when there are Proxy/DNS servers running?

Product Information

1. Which file type can I save a scanned image to?

Sending & printing Email

1. Does Epson Connect Email Print support compressed files?

Product Information

1. Which file types are supported by the app?

Register Printer

1. Can I register my printer to Google Cloud Print if the Proxy server has a password?

Product Information

1. Which options are available after I scan a document?
2. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?

Solve a Problem

1. The connection fails when I set up a Wi-Fi Infrastructure Connection. What should I do?

Register Printer

1. Can I re-register my printer to Google Cloud Print when my first attempt was not successful?

Sending & printing Email

1. Does Epson Connect Email Print support multiple email recipients?
2. How do I cancel a print job?
3. How do I check whether my printer is connected to the Epson Connect Email Print Service?
4. How do I configure my paper settings?

Product Information

1. Which print options can I control in the app?

Sending & printing Email

1. How do I enable Epson Connect Email Print Services on my printer?
2. How do I find my printer's email address?

Product Information

1. Which scan settings can I select in the app?

Sending & printing Email

1. How do I print image files using photo paper?
2. How do I receive notification emails?
3. How do I transfer a printer from one Epson Connect Email Print account to another?
4. How long does it take for an email to printed?
5. How many files can be attached to one email?
6. How secure is Epson Connect Epson Email Print?
7. I've run the Epson Connect Email Print Installer from my CD, but I still can't use Email Print. What should I do?
8. Is 2-sided printing supported?
9. Is it necessary to connect a printer to the internet to use Epson Connect Email Print?
10. Is there a delay when an email is sent?
11. Is there a size limitation for file attachments?

Solve a Problem

1. The app doesn't detect my scanner. What should I do?
2. When I use the Web Page Print option, part of the header or Web page does not print. What should I do?

Sending & printing Email

1. My printer stopped printing in the middle of printing, what should I do?
2. Some characters are printing as "?". Why is this?
3. What content is printed when I send an email to Epson Connect Email Print?
4. What default setting is used to print document files?
5. What generates an email notification?
6. What happens if my network connection fails temporarily?
7. What happens to the print jobs if the printer is off or out of paper?
8. What if the document is bigger than the paper I have loaded in my printer?
9. What is the Approved Senders List?
10. What is the language of the Email Notification?
11. What is the maximum number of approved senders I can add?
12. What kind of file attachments does Epson Connect Email Print support?
13. What should I do if the Epson Connect Email Print service suddenly stops working?
14. When I send emails to my printer, the graphics do not print. Instead I see boxes with a red "x". What should I do?
15. Why are only image files printing and not my document files?
16. Why can't I print PDF files?
17. Why didn't I get a notification email?
18. Why does the printed file look different from the original?
19. Why is the printed font different than the font in the original email or file?
20. Why isn't the email sender information or email body printing?

Solve a Problem

1. When I use the Web Page Print option, part of the header or Web page does not print. What should I do?
2. Epson iPrint will not print to my printer that is connected with a USB cable to an Airport Extreme or Airport Express. What should I do?

Setting of User Page (for printer owner)

1. Can I change the language on the Epson Connect Email Print page?

Solve a Problem

1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?

Remove Printer

1. How can I delete my printer from Google Cloud Print

Solve a Problem

1. Epson iPrint displays a login page when I try to print a webpage. What should I do? UPDATE

Remove Printer

1. I can't find the registered printer (1)

Setting of User Page (for printer owner)

1. How do I change my username/email address and password?
2. I forgot my password. What should I do?

Remove Printer

1. I can't find the registered printer (2)
2. I Can't delete the registered printer

Setting of User Page (for printer owner)

1. Why can't I sign in to Epson Connect Email Print?

Solve a Problem

1. I can't open my PowerPoint presentation in iPrint. What should I do?
2. The app doesn't detect my scanner. What should I do?
3. When I use the Web Page Print option, part of the header or Web page does not print. What should I do?

Error Messages

1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
2. I get a CD/DVD not set correctly message when I try to print. What should I do?
3. I get a Cassette tray is not installed correctly message when I print. What should I do?
4. I get a Ink cover open message when I print. What should I do?
5. I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
6. I get a Page not printed or Multi-page message when I print. What should I do?
7. I get a Printer Cover message when I print. What should I do?
8. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
9. I get a Service Required message when I print. What should I do?
10. I get an Incorrect Paper Size message when I print. What should I do?
11. I get an Out of memory message when I try to scan. What should I do?
12. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?
13. I can't open my PowerPoint presentation in iPrint. What should I do?

Network Setting

1. The Google Cloud Print section of the Network Status Sheet has a section for XMPP, what does this mean?

Stopping service & suspend/resume (for printer owner)

1. How do I delete my Epson Connect Email Print account?
2. How do I temporarily suspend my Email Print service?

Network Setting

1. The Google Cloud Print section of the Network Status Sheet has a section for HTTPS, what does this mean?
2. Do I need to change my internet connection settings to use the Google Cloud Print service?

Stopping service & suspend/resume (for printer owner)

1. What do I need to do when I transfer or dispose of my printer?
2. What happens to emails and files sent to my printer while service is suspended?

Network Setting

1. I Can't use Google Cloud Print.

Stopping service & suspend/resume (for printer owner)

1. Why should I delete my registered printer with the Epson Connect Setup Tool?

Confirm Connection

1. How do I confirm that my printer is connected to Google Cloud Print?

Suspend and Resume Google Cloud Print

1. How do I temporary suspend the Google Cloud Print service?
2. How do I resume the Google Cloud Print service?