Spectrometer Return to Base Warranty


Epson Australia Express Warranty


Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.


Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your Product.


Definitions
In this Express Warranty:

  1. “ACL” means the Competition and Consumer Act 2010 and Regulations.
  2. “Back to Base” is where You deliver your Product to and collect it from Epson Australia.
  3. “Exchange” means Epson Australia will replace your product with a New or Quality Refurbished Product
  4. “Epson Australia” means Epson Australia Pty Ltd ABN 91 002 625 783.
  5. "Quality Refurbished Product" means a refurbished Product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson Australia, and were previously referred to as a Factory Second.
  6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  7. “Product” means a Genuine SD-10 Epson Spectrometer or a Genuine Auto Table for SD-10 sold new by Epson Australia.
  8. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  9. “Marketing Initiative” includes any competition or promotion initiated by Epson Australia relating to a Product.
  10. “Purchase Date” means the date of first purchase of a Product from Epson Australia or a Stockist.
  11. “Specifications” means the performance characteristics of a Product set out from time to time on Epson Australia’s website.
  12. “Stockist” means a dealer, reseller or retailer of a Product.
  13. “Service Agent” means a person or company authorised by Epson Australia to provide Express Warranty service on a Product.
  14. “You” means the End User and “your” has a corresponding meaning.

Express Warranty Terms
Epson Australia offers a Back to Base Warranty on your Product if it is a Genuine SD-10 Epson Spectrometer or an Exchange Warranty if it is a Genuine Auto Table for SD-10 subject to the following conditions.


At its discretion, Epson Australia will either repair or replace your Product if it is a Genuine SD-10 Epson Spectrometer or replace your Product if it is a Genuine Auto Table for SD-10, if it is found on inspection by Epson Australia to have any such defect within the relevant warranty period.


A Stockist who sells a Product to You has no authority from Epson Australia to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.


Express Warranty Claim Procedure
If You wish to make a claim under this Express Warranty, You must do the following:


You will be required to pay the cost of delivering your Product to and collecting your Product from Epson Australia for Express Warranty service.


Express Warranty Application
This Express Warranty applies only:


  1. To a Product sold by Epson Australia or by a Stockist; and
  2. You have not bought the Product for resale.

Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:


  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than Epson Australia;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
  4. A component Part of your Product reaches the end of its service life; or
  5. A Product’s malfunction or failure to perform according to Epson Australia’s Specifications results from:
  1. deliberate or accidental damage;
  2. neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of third party software, firmware (Modifications), replacement Parts or accessories; or
  5. any alterations or modifications of made to the installed Operating System.

Non-Genuine Items
If You use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Express Warranty.


Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit https://www.epson.com.au/support/

Phone Technical Support*   1300 361 054



Details of the Company giving this Express Warranty:
Epson Australia Pty Ltd
Level 7, 90 Arthur Street
North Sydney, NSW 2113
Ph. 1300 361 054
ABN. 91 002 625 783
www.epson.com.au

Technical Support & Downloads: https://www.epson.com.au/support/

Technical Support Phone* 1300 361 054


*Please note that Epson does not change for technical phone support.


For New Zealand customer warranty please refer to: www.epson.co.nz/warranty/