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Epson Connect Email Print - Frequently Asked Questions

QUESTIONS:
Introduction to Email Print
1.    Can I only print the email attachment?
2.    Can I use SMS to send a print job?
3.    Can I use my SmartPhone with Epson Connect Email Print?
4.    Does Email Print support IPv6?
5.    Does Epson Connect Email Print require a designated network port?
6.    Does my printer support Epson Connect Email Print?
7.    How does Epson Connect Email Print work?
8.    Is Epson Connect Email Print free?
9.    What is Epson Connect Email Print?
10.  What network speed is required to use the Epson Connect Email Print Services?
11.  Which email applications are supported by Epson Connect Email Print?

Printer registration/deletion (for printer owner)
1.    Can I set the certification password of proxy server on Epson Connect Printer Setup?
2.    How do I delete a printer from my Printer List?
3.    I registered my printer again and the email address has been changed to a new one. Can I change it back to the previous one?
4.    Message "Cannot acquire Epson Connect status. Check your internet connection." is displayed after searching for the printer during Epson Connect Printer Email Print setup.
5.    Registration failed with the Epson Connect Email Print Printer Setup tool. What should I do?
6.    The Epson Connect Email Print Printer Setup tool cannot find my printer. What do I do?
7.    The message Found a printer that is not supported by this application. Update the application. is displayed during the Epson Connect Email Print setup. What should I do?
8.    What does XMPP Status mean on the network status sheet?
9.    What does the HTTPS Status mean on the network status?

Sending & printing Email
1.    Can Epson Connect Email Print, print encrypted files?
2.    Can I change my printer's email address?
3.    Can I change the language of the Email Notification?
4.    Can I check the status of any emails sent to my printer?
5.    Can I disable notification emails?
6.    Can I only print the attachments and not the sender information and email body?
7.    Can I register more than one printer to Email Print?
8.    Can I set the paper type?
9.    Can I transfer an email address from one printer to another?
10.  Can anyone send emails to my printer?
11.  Does Epson Connect Email Print support compressed files?
12.  Does Epson Connect Email Print support multiple email recipients?
13.  How do I cancel a print job?
14.  How do I check whether my printer is connected to the Epson Connect Email Print Service?
15.  How do I configure my paper settings?
16.  How do I enable Epson Connect Email Print Services on my printer?
17.  How do I find my printer's email address?
18.  How do I print image files using photo paper?
19.  How do I receive notification emails?
20.  How do I transfer a printer from one Epson Connect Email Print account to another?
21.  How long does it take for an email to printed?
22.  How many files can be attached to one email?
23.  How secure is Epson Connect Epson Email Print?
24.  I've run the Epson Connect Email Print Installer from my CD, but I still can't use Email Print. What should I do?
25.  Is 2-sided printing supported?
26.  Is it necessary to connect a printer to the internet to use Epson Connect Email Print?
27.  Is there a delay when an email is sent?
28.  Is there a size limitation for file attachments?
29.  My printer stopped printing in the middle of printing, what should I do?
30.  Some characters are printing as "?". Why is this?
31.  What content is printed when I send an email to Epson Connect Email Print?
32.  What default setting is used to print document files?
33.  What generates an email notification?
34.  What happens if my network connection fails temporarily?
35.  What happens to the print jobs if the printer is off or out of paper?
36.  What if the document is bigger than the paper I have loaded in my printer?
37.  What is the Approved Senders List?
38.  What is the language of the Email Notification?
39.  What is the maximum number of approved senders I can add?
40.  What kind of file attachments does Epson Connect Email Print support?
41.  What should I do if the Epson Connect Email Print service suddenly stops working?
42.  When I send emails to my printer, the graphics do not print. Instead I see boxes with a red "x". What should I do?
43.  Why are only image files printing and not my document files?
44.  Why can't I print PDF files?
45.  Why didn't I get a notification email?
46.  Why does the printed file look different from the original?
47.  Why is the printed font different than the font in the original email or file?
48.  Why isn't the email sender information or email body printing?

Setting of User Page (for printer owner)
1.    Can I change the language on the Epson Connect Email Print page?
2.    How do I change my username/email address and password?
3.    I forgot my password. What should I do?
4.    Why can't I sign in to Epson Connect Email Print?

Stopping service & suspend/resume (for printer owner)
1.    How do I delete my Epson Connect Email Print account?
2.    How do I temporarily suspend my Email Print service?
3.    What do I need to do when I transfer or dispose of my printer?
4.    What happens to emails and files sent to my printer while service is suspended?
5.    Why should I delete my registered printer with the Epson Connect Setup Tool?

ANSWERS:
Introduction to Email Print
1.    Can I only print the email attachment?
      Yes, you can choose to only print the email attachment. Sign in to your Epson Connect Email Print account and select Print Settings to configure this option.
 
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2.    Can I use SMS to send a print job?
      No, SMS is not supported.
 
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3.    Can I use my SmartPhone with Epson Connect Email Print?
      Yes, if the email client software is one of the supported applications.
 
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4.    Does Email Print support IPv6?
      Only IPv6 is not available in the environment. You connect in IPv4 in the dual environment of IPv4 and the IPv6.
 
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5.    Does Epson Connect Email Print require a designated network port?
      Yes, it uses port 5222. You will have to ensure the port is enabled in an office network.
 
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6.    Does my printer support Epson Connect Email Print?
      For a list of printers see
  • Epson Artisan 730
  • Epson Artisan 837
  • Epson Stylus NX430
  • Epson WorkForce Pro WP-4530
  • Epson WorkForce Pro WP-4540
 
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7.    How does Epson Connect Email Print work?
      Epson Connect Email print allows a sender to print emails, sender information and/or attachments by emailing them directly to the printer's email address.
 
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8.    Is Epson Connect Email Print free?
      Yes, Epson Connect Email Print is a free service.
 
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9.    What is Epson Connect Email Print?
      Epson Connect Email Print is a service that allows you to print a document or photo directly to your printer's email address.
 
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10.  What network speed is required to use the Epson Connect Email Print Services?
      A minimum of 512Kbps is required to use Epson Connect Email Print. However, it is recommended that you have a 1Mbps download speed. If you are unsure of your network speed, please check with your internet provider.
 
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11.  Which email applications are supported by Epson Connect Email Print?
      The following applications are supported:
  • Outlook 2003, 2007, 2010
  • Outlook Express
  • Hotmail
  • Yahoo! Mail
  • Gmail
  • Apple Mail 2.0 or higher (iPhone, iPad, MacBook, MacBook Pro
  • Blackberry Mail Client
  • Nokia/Symbian Client
  • AOL Mail
Epson Connect Email Print may accept emails from other applications, however results may vary.
 
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Printer registration/deletion (for printer owner)
1.    Can I set the certification password of proxy server on Epson Connect Printer Setup?
      You cannot set certification password of proxy in Epson Connect Setup. Please use EpsonNet Config to setup it.
 
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2.    How do I delete a printer from my Printer List?
      Follow these steps:

1. Initialize the network setting from your printer's control panel.

2. Use the Epson Connect Printer Setup tool to delete your printer.

If you want to use the service again, use the Epson Connect Printer Setup tool to register your printer again.
 
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3.    I registered my printer again and the email address has been changed to a new one. Can I change it back to the previous one?
      Yes. Follow these steps:

1. Sign in to your Epson Connect Email Print account and select Printer List.

2. Select Transfer Printer Email Address and then follow the on screen instructions.
 
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4.    Message "Cannot acquire Epson Connect status. Check your internet connection." is displayed after searching for the printer during Epson Connect Printer Email Print setup.
      Please confirm the network connection of your PC. It is necessary for a PC to be connected to the internet.
 
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5.    Registration failed with the Epson Connect Email Print Printer Setup tool. What should I do?
      When connecting to the internet, it might be necessary to set the DNS/Proxy server depending on network environment.

In the DNS/ proxy setting window of Epson Connect Printer Setup, click Acquire Settings from the Computer.

If this doesn't work, please contact your network administrator.
 
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6.    The Epson Connect Email Print Printer Setup tool cannot find my printer. What do I do?
      Make sure that a printer is not performing another operation when Epson Connect Email Print is searching for it. Be sure that the printer is connected to the network. If you are unable to connect to the network, try running the EpsonNet Setup tool again.
 
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7.    The message Found a printer that is not supported by this application. Update the application. is displayed during the Epson Connect Email Print setup. What should I do?
      You can download and install the latest version of the Epson Connect Email Print Printer Setup tool using the Download Navigator.
 
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8.    What does XMPP Status mean on the network status sheet?
      See the table below:

None: XMPP Status may have stopped due to an HTTPS connection error. Please check the HTTPS Status.
DNS Server Not Found: Failed to access to the DNS server. Please check your Internet connection is working correctly and DNS server settings of your printer are correct.
Domain Name Not Resolved: Failed to resolve the DNS domain name. Please contact your network administrator for assistance.
Proxy Server Not Found: Can not access the proxy server. Please check the proxy server settings.
Rejected by Proxy Server: Failed to connect to the proxy server. Please confirm whether an XMPP (5222) port is open.
XMPP Server Not Found: Your internet connection or Epson Connect Email Print is temporarily unavailable.
Server Error: Epson Connect Email Print is currently unavailable.
 
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9.    What does the HTTPS Status mean on the network status?
      See the table below:

None: HTTP Status may have stopped due to an XMPP connection error. Please check the XMPP Status.
DNS Server Not Found: Failed to access to the DNS server. Please check your Internet connection is working correctly and DNS server settings of your printer are correct.
Domain Name Not Resolved: Failed to resolve the DNS domain name. Please contact your network administrator for assistance.
Proxy Server Not Found: Can not access the proxy server. Please check the proxy server settings.
Rejected by Proxy Server: Failed to connect to the proxy server. Please confirm whether an HTTPS (443) port is open.
HTTPS Server Not Found: Your internet connection or Epson Connect Email Print is temporarily unavailable.
Server Error: Epson Connect Email Print is currently unavailable.
 
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Sending & printing Email
1.    Can Epson Connect Email Print, print encrypted files?
      No, Epson Connect Email Print cannot print encrypted files. Also, the following files cannot be printed:
  • A file with a password

  • A file with a digital signature

  • A file that has been prohibited by the owner to print

  • A file with the coding designation
 
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2.    Can I change my printer's email address?
      Yes. Follow these steps:
  1. Sign in to Epson Connect Email Print.

  2. If you have more than one printer connected, select the printer from the Printer List that you want to change the email address. (If you only have one printer connected, go to the next step).

  3. Click Change Printer Email from the menu on the left.

  4. Type the new printer email address in New Printer Email Address field.

  5. Click Apply, then click OK on the confirmation screen to apply the settings.

  6. Restart your printer.

    7. A restart is necessary for your new address to be associated with your printer.
Note: You can not choose a printer email address that is already in use by another user.
 
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3.    Can I change the language of the Email Notification?
      Yes, you can change the language of the mail notification.

Sign in to your Epson Connect Email Print account and click Approved Senders List. You can select the language near the bottom of the screen.
 
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4.    Can I check the status of any emails sent to my printer?
      Yes, you can check the status of the last 200 emails by signing into your Epson Connect Email Print account and clicking on Print Log.
 
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5.    Can I disable notification emails?
      Yes, follow these steps to disable notifications emails to yourself:
  1. Sign in to your Epson Connect Email Print account.


  2. Select your Notification Email Settings page.


  3. Uncheck the email notifications settings you want to disable.
You can also disable notification emails to those sending you emails and attachments for printing:
  1. Sign in to your Epson Connect Email Print account.


  2. Select your Approved Senders List page.


  3. If you have Do not use the Approved Senders List selected simply uncheck Send Print Status Notification Email to Sender.


If you have Use Approved Senders List selected, you can uncheck Send notification email for each individual sender
 
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6.    Can I only print the attachments and not the sender information and email body?
      Yes, you can sign in to your Epson Connect Email Print account and uncheck these options from the Print Settings page.

By default, sender information and the email body text are printed.
 
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7.    Can I register more than one printer to Email Print?
      Yes, You can add up to 10 printers to your Epson Connect Email Print account.
 
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8.    Can I set the paper type?
      Yes, however, document files will only be printed on 'plain paper', and image files will only be printed on 'photo paper' (when in Photo Paper Mode).
 
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9.    Can I transfer an email address from one printer to another?
      Yes. To transfer a printer's email address:
  1. Register the new printer with your Epson Connect Email Print Account.

  2. Sign in to Epson Connect Email Print.

  3. Click Transfer Printer's Email Address.

  4. Select the destination printer you want transfer the email address to and the printer you want to transfer the email address from.

  5. Transfer the printer email address.

  6. Restart your printer.
The new email address will not take effect until you restart the printer. This process also allows you to transfer a printer's Approved Senders list and other settings.
 
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10.  Can anyone send emails to my printer?
      Yes, the default setting allows anyone who knows your printer's email address to send emails and attachments for printing. To limit who can print to your printer, please enable the Approved Senders List. You can add or remove sender email addresses and domains from the Approved Senders List at any time.
 
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11.  Does Epson Connect Email Print support compressed files?
      No, Epson Connect Email Print does not support compressed files.
 
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12.  Does Epson Connect Email Print support multiple email recipients?
      No. Only one email address in the TO field is supported by Email Print.

Any email with multiple recipients in the TO, CC or BCC line will not be printed. This is a security feature to reduce unwanted prints on your printer.
 
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13.  How do I cancel a print job?
      The print job can be canceled using the printer's control panel or the owner can log on to the Epson Connect Email Print website and cancel the Pending or Stopped emails on the Print Log page.
 
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14.  How do I check whether my printer is connected to the Epson Connect Email Print Service?
      Ensure your printer is ready to print and error free.

If you have registered with Epson Connect Email Print, sign in to your account and check your printer's status on the Printer List.
 
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15.  How do I configure my paper settings?
      Sign in to your Epson Connect Email Print account and locate the Print Settings page. You can only set paper size and enable Photo Paper Mode.

Depending on the model of the printer, you may be able to set paper size for a document and an image separately.
 
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16.  How do I enable Epson Connect Email Print Services on my printer?
      It is necessary to get the address of the printer. Please refer to help for instructions.
 
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17.  How do I find my printer's email address?
      You can find your printer's email address by:
  • Printing the network confirmation page using your printer's control panel.

  • Signing in to your Epson Connect Email Print account.
 
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18.  How do I print image files using photo paper?
      Please sign in to your Epson Connect account and locate the Print Settings page. Then enable Photo Paper Mode.

The default print setting for images is as follows:
  • Paper: Photo

  • Color: Color

  • Size: L size/4x6
 
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19.  How do I receive notification emails?
      Follow these steps:

  1. Sign in to your Epson Connect Email Print account.

  2. Select your Notification Email Settings page.

  3. Check the email notifications settings you want to enable.
 
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20.  How do I transfer a printer from one Epson Connect Email Print account to another?
      In order to transfer a printer from an existing account to a new one:
  • Delete the printer from the current Epson Connect Email Print account.

  • Reset the printer.

  • Register the printer with the new Epson Connect Email Print account.
 
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21.  How long does it take for an email to printed?
      Email print time will vary depending on the file size, server status and network speed.
 
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22.  How many files can be attached to one email?
      Epson Connect Email Print can print up to 10 attachments. (Under 10MB total) When the number of attachments exceeds 10, nothing will print.
 
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23.  How secure is Epson Connect Epson Email Print?
      When Epson Connect Email Print Service receives any email, it will run both a spam filter and a virus check before sending it to your printer.
 
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24.  I've run the Epson Connect Email Print Installer from my CD, but I still can't use Email Print. What should I do?
      Be sure that you have completed the setup process by creating your Epson Connect Email Print account at epsonconnect.com/user.

Check the email sent to you from the Epson Connect Email Print server for your username and password.
 
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25.  Is 2-sided printing supported?
      No. Only single-sided is supported.
 
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26.  Is it necessary to connect a printer to the internet to use Epson Connect Email Print?
      Yes, your printer must be connected to the internet via a Wi-Fi or wired network.

A minimum of 512Kbps is required to use Epson Connect Email Print. However, it is recommended that you have a 1Mbps download speed. If you are unsure of your network speed, please check with your internet provider.
 
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27.  Is there a delay when an email is sent?
      Yes it is possible. It may take Email Print Services a few minutes to connect to the printer.
 
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28.  Is there a size limitation for file attachments?
      Yes, Epson Connect Epson Email Print will only print file attachment(s) up to a total of 10MB. If you exceed 10MBs, nothing will print.
 
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29.  My printer stopped printing in the middle of printing, what should I do?
      There are several possible causes for an interrupted print job.

Please check the following:
  • Check for any Epson Connect Email Print Service status updates sent to your email

  • Make sure your internet connection is working (you can use a computer to see if you have internet access)

  • Make sure the printer is on and error free

  • Ensure the printer has a strong signal to your wireless router
Note: Try moving your printer to a different location within range of your wireless network. Avoid placing the printer near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
 
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30.  Some characters are printing as "?". Why is this?
      If Epson Connect Email Print does not recognize a character, it may substitute the character with a "?" when printing.
 
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31.  What content is printed when I send an email to Epson Connect Email Print?
      The following is printed by default:
  • Email sender information

  • Email body

  • Attached file(s)
 
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32.  What default setting is used to print document files?
      The default print setting for printing documents is as follows:
  • Paper: plain paper

  • Color: Color

  • Size: A4/Letter
You can configure print settings in the Print Settings menu after signing in to your Epson Connect Email Print account.
 
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33.  What generates an email notification?
      The account owner will receive an email when the following occurs:
  • The server has received and accepted a print job.

  • A print job was deleted.

  • A print job was printed.

  • A print error has occurred.

  • When pending print jobs exceed more than 100.
You will also automatically receive notifications in these scenarios:

  • A new user account is created.

  • Your printer email address changed.

  • Your username (email address) changed.

  • You add a new printer to your Epson Connect Email Print account.

  • You change your password.
 
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34.  What happens if my network connection fails temporarily?
      When the printer is disconnected from the Epson Email Print Service, the printer automatically will attempt to reconnect within 20 minutes. Reconnection time will vary depending on network and server availability.
 
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35.  What happens to the print jobs if the printer is off or out of paper?
      When the printer is off or out of paper, emails sent to the printer will be stored for 72 hours. After 72 hours, the pending print jobs are deleted.
 
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36.  What if the document is bigger than the paper I have loaded in my printer?
      The printer will reduce the document size automatically to fit the paper size set in the Epson Connect Email Print, Print Settings
 
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37.  What is the Approved Senders List?
      The Approved Senders List is a user enabled security feature that allows you to choose which emails (or email domains) can print to your printer. This will help reduce unwanted prints.
 
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38.  What is the language of the Email Notification?
      It is sent in the language set by the printer owner in the Epson Connect Email Print account.

It is possible to send it in the following language:

Japanese, English, French, German, Dutch, Italian, Spanish, Portuguese, Traditional Chinese, Korean.
 
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39.  What is the maximum number of approved senders I can add?
      You can register up to 500 email address.

Note: You can also register domain names (@domain.com) to enable an entire group or organization to print to your printer.
 
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40.  What kind of file attachments does Epson Connect Email Print support?
      Epson Connect Email Print supports the following file types:
  • Word (doc, rtf, docx)

  • Excel (xls, xlsx)

  • PowerPoint (ppt, pptx)

  • PDF

  • JPEG

  • GIF

  • BMP

  • PNG

  • TIFF
* Epson Connect Email Print supports Microsoft Office 2000, XP, 2003, 2007, 2010.

* If the file type is unsupported, please convert to PDF.

* The following files cannot be printed:

  • A file with a password

  • A file with a digital signature

  • A file that has been prohibited by the owner to print

  • A file with the coding designation
 
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41.  What should I do if the Epson Connect Email Print service suddenly stops working?
      Please try the following:
  • Ensure your printer is ready to print and error-free.

  • Check that your printer is properly connected to your wired or wireless network.

  • Make sure that your internet service is functioning correctly.


  • If the Approved Senders List is enabled, try sending an email from an approved email address.
If the service is still unavailable, please contact Epson Support
 
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42.  When I send emails to my printer, the graphics do not print. Instead I see boxes with a red "x". What should I do?
      At the current time, the graphics contained in HTML email messages cannot be printed using the Epson Email Print service. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please print your original email directly to your Epson printer from your computer.
 
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43.  Why are only image files printing and not my document files?
      You have Photo Paper Mode enabled. Please sign on to your Epson Connect Email Print account and check the Print Settings page to turn off Photo Paper Mode.

If your printer is in Photo Paper Mode, it can only print the following file types:
  • JPEG

  • TIFF

  • BMP

  • GIF

  • PNG
 
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44.  Why can't I print PDF files?
      The following PDF files cannot be printed:
  • A file with a password

  • A file with a digital signature

  • A file that has been set to prohibit printing

  • An encrypted file
Also, you may not be able to print data that has a large amount of vectors, such as data converted from CAD. In this case, try reducing or dividing the data.
 
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45.  Why didn't I get a notification email?
      There are several reasons why you may not have received an email.
  • The notification email may be in your SPAM folder. Check your SPAM filter settings.


  • Email Notifications may be disabled. Sign in to your Epson Connect Email Print account and check your Email Notification Settings page.


  • Your email address registered with Epson Connect Email Print is incorrect. Sign in to your Epson Connect Email Print account and check your Account Information page.
 
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46.  Why does the printed file look different from the original?
      There are many factors that can affect document formatting. For best formatting results, convert the file to PDF before sending.

Note: In Excel, only the active worksheet will print, however any information outside of the Print Area may not print.
 
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47.  Why is the printed font different than the font in the original email or file?
      The font in the original email or file may not be supported by Epson Email Print. Another font may be substituted in its place and could affect page formatting.
 
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48.  Why isn't the email sender information or email body printing?
      You may have turned on Photo Paper Mode, please sign in to your Epson Connect Email Print account and disable this mode under the Print Settings page.

And please also confirm that you have Print Sender's Information and/or Print Email Body selected.
 
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Setting of User Page (for printer owner)
1.    Can I change the language on the Epson Connect Email Print page?
      Yes. Sign in to your Epson Connect Email Print account and select Account Settings in the upper left of your screen.
 
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2.    How do I change my username/email address and password?
      Sign in to your Epson Connect Email Print account and select Account Settings in the upper left of your screen. Then follow the on-screen instructions.
 
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3.    I forgot my password. What should I do?
      Click on the Forgot Password link on the sign-in page. A temporary password will be generated and sent to your email address.
 
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4.    Why can't I sign in to Epson Connect Email Print?
      Be ensure that JavaScript and Cookies are enabled in your browser.
 
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Stopping service & suspend/resume (for printer owner)
1.    How do I delete my Epson Connect Email Print account?
      Follow these steps:
  1. Delete all registered printers with the Printer Setup tool. You need to delete all printers before you can cancel the account.


  2. Sign in to your Epson Connect Email Print user account. Select Account Information in the upper right, and then click Delete User Account.
When you delete a User Account, the setting information i.e. Email address, Approved Senders List and Email notification settings of the printer are deleted too.
 
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2.    How do I temporarily suspend my Email Print service?
      Sign in to your Epson Connect Email Print account and select Suspend/Remove Service page. Click Suspend or Resume.

Note: While your Epson Connect Email Print Service is suspended, any new print jobs will not be accepted or saved to the server.
 
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3.    What do I need to do when I transfer or dispose of my printer?
      You should delete the printer from your Epson Connect Email Print account to ensure that your email address is no longer associated with it. This way, any confidential or personal information will not be accidentally sent to a printer which you no longer own.
 
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4.    What happens to emails and files sent to my printer while service is suspended?
      Any new print jobs will not be accepted or saved to the server.
 
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5.    Why should I delete my registered printer with the Epson Connect Setup Tool?
      If you assign/dispose of your printer in a registered state, there is a security risk that an email sent to your printer's email address will be printed at an unknown place. So please delete your registered printer before you release it.

If your not using the Email Print service anymore, you should also delete your printer.

After you delete your registered printer, the printer's email address will be invalid and the relationship to the user is deleted. Please delete the printer first and then delete the user.

You'll need to delete your registered printer while the printer is connected to the Epson Connect Email Print service. To delete the printer, sign in to your Epson Connect Email Print user account. Select Account Information in the upper right, and then click Delete User Account.
 
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