Epson CoverPlus On-Site for Projectors

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

Standard Warranty

Epson CoverPlus
Coverage Type
Return to Base
On-Site
Parts
Yes
Yes
Labour
Yes
Yes
Coverage Distance
N/A
50 kms
Phone response (within business hours)
24-48 hrs of Epson being notified
8 hrs of Epson being notified
Priority 1st Queue
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

Terms & Conditions

The following conditions are applicable if you have purchased a 3 Year On-Site Epson CoverPlus service pack.

  1. This On-Site Epson CoverPlus service enhances the coverage type from Return to Base to On-Site*.
  2. 3 years cover includes parts and labour.
  3. 3 years On-Site coverage commences from actual purchase date of product & cannot be extended.
  4. Lamps and filter replacement are not included in this service even if they fail within their standard warranty of 6 months.
  5. Coverage includes dedicated unlimited technical phone & email support.
  6. Guaranteed phone response within 8 business hours and priority call queue.
  7. This Epson CoverPlus service is not transferable.
  8. This Epson CoverPlus service does not apply to Epson Quality Refurbished Product / Factory Seconds or Epson product accessories or consumables.
  9. This Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement or any other service agreement.
  10. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  11. Epson's Service Agent may charge you for labour, parts and travel costs, if any conditions of this service product are breached.
  12. On-Site Epson CoverPlus must be bought within first 12 months of purchase of main unit
  13. On-Site service can only be provided within 50 kms of an Authorised Service Agent from the following locations:

    Sydney CBD, Melbourne CBD, Adelaide CBD, Perth CBD, Brisbane CBD, Hobart CBD.

  14. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with On-Site service under this cover.
  15. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
  16. Repair work is conducted by Epson Authorised Service Agents (ASA).
  17. Some repairs may not be possible On-Site and the ASA may be required to service the projector at their workshop.
  18. The ASA will remove and re-install a projector from its mount provided the following conditions are met:
  1. The ceiling height is no more than a maximum of 2.7meters.
  2. The surface directly beneath the projector is 100% flat, stable and clean.
  3. An area of 9 square meters directly beneath the projector is free of any obstacles obstructions.
  4. Removal of any obstacles, permanent or otherwise, will need to be removed by end-user at customer expense.
  1. The price above does not include cost for scaffolding hire /assembly, pickers or room modifications that may be needed to access the projector.

Epson CoverPlus Claim Process:

  1. Customers calls the Epson support centre at 1300-361-054.
  2. Customer will be asked to provide the products serial number and Epson CoverPlus ID. These details need to be on hand at the time of the call.
  3. Detailed fault description will be discussed with the Call Centre Agent.
  4. Call Centre Agent will assess the reported problem.
  5. Call may be escalated to a higher tier of support for further assessment.
  6. Should it be determined that an On-Site repair is required, an Authorised Service Agent will get in touch with the customer.
  7. The Authorised Service Agent with customer's permission will arrange an on-site visit.
  8. Next day On-Site service is offered subject to the following conditions:
  1. That Epson is notified about the problem before 11:00am.
  2. That the next day is a standard business day.
  3. That the Authorised Service Agent (ASA) receives customer's permission to visit the premises.
  4. If next business day is not possible, the ASA will arrange an alternative agreed convenient time.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is found to have been used in an excessively dusty environment;
  3. A Product is serviced or repaired by anyone other than a Service Agent;
  4. You use a Product contrary to any recommended, technical, operating, handling or storage guidelines in its user guide;
  5. If a Product is found to have been used continuously during the coverage period; or
  6. A Product's malfunction or failure to perform according to Epson Australia's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge; or
  4. The use of non-Genuine Consumables, software, replacement parts or accessories.

Non-Genuine Items

If you use non-Genuine Lamps, software, replacement parts or accessories in or with your Product during the relevant warranty period, you may damage the Product and may consequently invalidate this service coverage for the product and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Company Details
Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Phone +61 2 8899 3666

All Support Calls Phone: 1300 361 054

Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
For CoverPlus expiry dates, visit Registration History page on https://www.clubepson.com.au/register_product/index.asp

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