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WorkForce Pro RIPS Express Warranty

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your Product.

Definitions
In this Express Warranty:

  1. "ACL" means the Competition and Consumer Act 2010 and regulations.
  2. "Consumable" include (without limitation) ink cartridges, paper, maintenance tanks.
  3. "Epson Australia" means Epson Australia Pty Ltd ABN 91 002 625 783.
  4. "Quality Refurbished Product" means a refurbished Product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson Australia, and were previously referred to as a Factory Second.
  5. "Genuine" means manufactured by or for a member of the Seiko-Epson group of companies.
  6. "Onsite" means service at your business premises within an 50-kilometre radius from the following capital cities; Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra.
  7. "Product" means a Genuine WorkForce Pro RIPS Printer supplied new by Epson Australia, being one of the following models:-
    • Epson WorkForce Pro EP-C800
    • Epson WorkForce Pro EM-C800
    • Epson WorkForce Pro RIPS WF-R5190*
    • Epson WorkForce Pro RIPS WF-R5690*
    • Epson WorkForce WF-C869R*
    • Epson WorkForce WF-C869RTC*
    • Epson WorkForce WF-C878R*
    • Epson WorkForce WF-C878RTC*
    • Epson WorkForce WF-C879R*
    • Epson WorkForce WF-C879RTC*
    • Epson WorkForce Pro RIPS WF-R8590 (On-site service in Sydney & Melbourne Only)
    • Epson WorkForce Pro RIPS WF-R8590TC (On-site service Sydney & Melbourne Only)
  8. "Marketing Initiative" includes any competition or promotion initiated by Epson Australia.
  9. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  10. "Purchase Date" means the date of a Product’s first purchase from Epson Australia or a Stockist.
  11. "Proof of Purchase" means a legible copy of your purchase receipt or invoice for the Product.
  12. "Specifications" means the performance characteristics of a Product set out from time to time on Epson Australia’s website.
  13. "Stockist" means an authorized Epson reseller or dealer.
  14. "Service Agent" means a person or a company authorized by Epson Australia to repair a Product.
  15. "You" means the End User and “your” has a corresponding meaning.
  16. “Component” means any spare part or other user replaceable item that forms a part of the Product and which may be replaced from time to time.

Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject to the following conditions.

Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date.

At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.

A Stockist who sells a Product to You has no authority from Epson Australia to give You any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Express Warranty Claim Procedure
If You wish to make a claim under this Express Warranty, You must do the following:

  1. First call the Stockist from which You purchased your Product to identify and rectify (if possible) any fault
  2. If the fault cannot be identified and rectified as above, You should call Epson Australia on 1300-361-054 for the location of your nearest Service Agent and then provide that Service Agent with satisfactory proof of your Purchase Date, to show that this Express Warranty applies to your Product at the date of your claim
  3. If your Product is located within an 50-kilometre radius of a Service Agent You will be entitled to receive Onsite Express Warranty service.
  4. If your Product is located outside this radius, You must, either bear the cost and risk of having your Product delivered to and returned from a Service Agent for Express Warranty service, or pay the Service Agent’s reasonable travel and accommodation costs to provide You with Onsite Express Warranty service
  5. If a Service Agent provides Onsite Express Warranty service but finds that any fault is not directly related to a breach of this Express Warranty, You must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide You with Onsite Express Warranty service.


Express Warranty Application
This Express Warranty applies only:

  1. To a Product sold to You by Epson Australia or by a Stockist; and
  2. You have not bought the Product for resale.


Express Warranty Exclusions
This Express Warranty will not apply if any of the following occurs during the applicable Express Warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by a Service Agent;
  3. You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
  4. A component Part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
  5. A Product’s malfunction or failure to perform according to Epson Australia's Specifications results from:
     
  1. deliberate or accidental damage;
  2. excessive use, neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge;
  4. any form of computer virus;
  5. the use of non-Genuine consumables, software, replacement Parts, accessories and/or interfacing; or
  6. any Parts require repair or replacement as a result of normal wear and tear, corrosion or stain.


Spare Parts & Consumable Warranty
For Australia, our Products and Spare Parts come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

    Spare Parts under $500 - (excluding GST):
  • Whether provided during an Express Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Express Warranty or Epson CoverPlus, whichever is longer.

    • Spare Parts over $500 - (excluding GST):
  • If provided free during an Express Warranty repair or under Epson CoverPlus, these Parts carry a 90-day warranty or the remainder of the Product's Express Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Express Warranty or Epson CoverPlus, these Parts have a 12-month warranty.
The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson authorised Service Agent
  2. The Product's Spare Parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased Spare Parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.


Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.

In the case of Lamps for projectors, some Lamps carry a specific Express Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.


Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts or accessories in or with your Product during the relevant Express Warranty period, You may damage the Product and may consequently invalidate this Express Warranty and You may incur the cost of return travel, labour and Parts for a Service Agent to repair or attempt to repair such damage.

Details of the company giving this Express Warranty
Epson Australia Pty Ltd
Level 7, 90 Arthur Street
North Sydney, NSW 2060
Phone 02 8899 3666

Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit https://www.epson.com.au/support/

Phone Technical Support:-  1300 361 054


Explanatory Notes

Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST)

Standard Service Response Rate
Epson Australia Pty Ltd offers a Next Business Day response time on normal business days for Express Warranty repair work on all WorkForce Pro RIPS.

*Epson Australia Pty Limited will perform Onsite Express Warranty repair work within an 50-kilometre radius from the following capital cities

  • Sydney
  • Melbourne
  • Brisbane
  • Adelaide
  • Perth
  • Canberra

For locations not listed, You can (at your cost) return the device to your closest Authorised Service Agent for repair, or arrange for the Service Agent to visit your office (travel and accommodation costs apply) for on-site repair.

Epson Australia is continually focused on improving it's geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.


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