Introduction
This Warranty is in addition to other rights or remedies
that You may have under the Act in relation to your Product.
Definitions
In this Warranty:
1.) Epson Monna Lisa ML-8000
Warranty Terms
Subject to these conditions, Epson Australia offers an Warranty
on your Product.
Any Sales Agent who sells a Product to You will act as principal and will have no authority to give you any additional Product warranty or guarantee or to make any statement on behalf of Epson Australia about::
Under this Warranty, Epson Australia will not be liable for any claimed consequential loss or any indirect or special damage arising from Your use of the Product or any breach of this warranty. In particular (but without limitation) Epson Australia excludes any liability for actual or expected loss of revenue or profits, business interruption, loss or corruption of business information or data claimed to arise from your use of the Product.
Epson Australia warrants that your Product will be free from defects in materials or workmanship for one (1) year from:
This warranty includes all Genuine Parts (excluding Consumables and Consumable Parts as shown in the Explanatory Notes) and labour. Consumable Parts must be purchased by you at Epson's then-current prices.
At its discretion, Epson Australia will either repair or replace a Product (with a Product to substantially the same or superior specifications) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product under this Warranty, only the unexpired balance of the Warranty for the replaced Product will apply to the replacement Product.
This warranty is limited to those software packages that carry the Epson logo, provided those packages are not modified (other than by an authorised Epson Australia representative). You are responsible for backing-up, or preserving the integrity of software generated data in the course of using the Epson software packages and during technical support. Epson Australia will not be liable for any loss of data arising from repairs or advice given on the use of the Epson provided software or hardware Products.
All warranty claims must be approved by Epson Australia before any warranty service work is performed. No such warranty service work can be performed except by an authorised Service Agent.
Repair work under the Warranty (including Preventative Maintenance for a maximum of 2 attendances during the warranty period) will be carried out free of charge.
Warranty Limitations
During the period of this warranty Epson Australia will in the event of a failure cover a maximum of 4 (four) Print Heads free of charge. Any additional Print Heads that may be required will be charged at Epson’s current retail price plus labour at Epson’s current labour rate. Print heads that are replaced either free of charge or paid for by You will carry a 90 day warranty.
Warranty Claim Procedure
To make a claim under this Warranty, You must:
Warranty Application
This Warranty applies only:
Warranty Exclusions
This Warranty will not apply if any of the following events occurs
during the warranty period:
Spare Parts & Consumable Warranty
For Australia, our Products and Spare Parts come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Express Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non-Genuine Items
Epson Australia advises that if you use non-genuine Consumables, software, Parts, Consumable Parts or accessories, you may cause damage to your Product that may invalidate this Warranty and you may incur the current cost of Parts, travel and labour for a Service Agent to repair or attempt to repair such damage.
Explanatory Notes:
These following notes form part of Epson's Standard Warranty
and are to be read in conjunction with the other terms and conditions
of this warranty.
Details of the company giving this
Warranty
Epson Australia Pty Ltd
Level 7, 90 Arthur Street
North Sydney, NSW 2060
Phone 02 8899 3666
Website: www.epson.com.au
Technical Downloads: https://www.epson.com.au/support/
Service Contract
For customers looking to cover their Epson Product with a service contract, please contact your Epson Australia Business Development Manager directly.
Preventative Maintenance (PM)
Preventative Maintenance is required to maintain your product in a good state of repair so as to minimize the need for more costly major repair work. The life of your product can also be prolonged through routine preventive maintenance.
During the warranty period Epson will perform two (2) preventative maintenance service work on Product. These visits will occur at six (6) monthly intervals starting from the original installation date with the first visit scheduled for the sixth (6th) month. Epson will contact you closer to your first (1st) visit and arrange date and time to perform such service work.
All future preventative maintenance service beyond the warranty period will be performed at charge to You and be provided by Epson's Service Agent.
NOTE: AFTER THE WARRANTY PERIOD HAS EXPIRED, EPSON RECOMMENDS YOU TO MAINTAIN ROUTINE PREVENTATIVE MAINTENANCE SERVICE WORK AT SIX MONTHLY INTERVALS. PLEASE CONTACT EPSON AUSTRALIA FOR PRICE AND DETAILS RELATING TO PREVENTATIVE MAINTENANCE FOR YOUR PRODUCT
Epson Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST), excluding Public
Holidays. Epson may change this period without notice. Upon request
and Epson's prior approval, Epson will provide service outside its
normal hours of operation at Epson's then-current field service
rates.
Epson Remote Monitoring System (ERMS)
Epson Remote Monitoring System (ERMS) is software developed by Epson for remote monitoring of Product. By utilising a simple internet connection, product specific data is sent to Epson for the purpose of remotely diagnosing any technical issues or faults you might be experiencing with Product. To connect via ERMS you must create an Epson Cloud Solution PORT account and maintain it for the duration of any warranty or service contract. ERMS allows Epson to get you up and running in a shorter timeframe, without the need to come out Onsite to inspect and repair your Product.
Where remote (electronic) access is provided, software patches and work-arounds, when available and of practical file size, shall be provided via electronic download. In all other cases the software will be provided on the applicable media.
Standard Service Response Rate
Epson Australia will use its best efforts to return your telephone request for warranty service within one (1) hour of your call, and to provide on-site service within eight (8) business hours of the time that Epson has determined the service is necessary. Please note that Epson’s Primary Service Engineering Team is located in Sydney and locations outside of the Sydney Metropolitan Area will take longer to attend and may be impacted by factors outside of Epson’s control. Secondary Engineering Team members may be in your vicinity to provide limited support for certain issues. These times are targets and not firm guarantees. Failure to connect Epson Remote Monitoring System (ERMS) may also impact on service response times.
Operational Environment
Epson Australia recommends the following Specifications for Product
operation;
Environment |
Specification |
Room Type |
Air conditioned, clean room |
Floor levelness |
within ± 5 mm / m |
Floor load capacity |
more than 540kg / m2 |
Lighting (fabric printing) |
500 lux or more |
Lighting (Colour inspection, fabric control |
1000 lux, 4000K ≤ Tcp ≥ 6500K (EN12464-1) |
Elevation |
2000m or lower |
Temperature and Humidity (Printer) |
Specification |
During operating |
20 to 30°C, 40 to 60% |
During printing |
22 to 28°C, 40 to 60% |
When power is supplied |
10 to 35°C, 20 to 80% |
When power is not |
10 to 35°C (for 1 month or less) |
During transportation |
-20 to 60°C, 5 to 85% |
Noise level (during printing) |
85 dB (A) or less |
Operational Space Required |
6.3m x 7.00m x 2.3m (with Printer and Unitech Dryer setup) |
Temperature and Humidity (Dryer) |
Specification |
During operating |
5°C and 40°C, 30% ÷ 90% No condensation |
Elevation |
500m or lower |
Noise level (during printing) |
80 dB (A) or less |
Power (Dryer) |
Specification |
Rated Voltage |
400VAC (3 phases) |
Input Power Voltage range |
Rated voltage ± 10% |
Rated Frequency |
50/60Hz |
Rated Current |
30A |
Power Consumption |
18 KVA |
Exhaust System |
Specification |
Duct |
Printer: Φ125 mm (inner) - Aluminium flexible |
Flow rate |
Printer: 900 m3/h |
Duct |
Dryer: Φ125 mm (inner) - Aluminium rigid |
Flow rate |
Dryer: 1200 m3/h |
Power (Printer) |
Specification |
Rated Voltage |
380 to 415 VAC (3 phases + Neutral + Earth) |
Input Power Voltage range |
Rated voltage ± 10% |
Rated Frequency |
50/60Hz |
Rated Current |
20A |
Rated Power Consumption |
5.5kVA Average power value while printing |
Power Consumption |
14.4 KVA |
Leak power |
10 mA or less |
Consumable Parts
The following Products are defined as consumable Parts and are required
to be replaced when visibly damaged or stained.
2” FEEDING SPINDLE
3” FEEDDING SPINDLE
GREASE PUMP
BLADE SUPPORTS
BLADE
GLUE BLOCKS
FELT ROD
GLUE COLLECTION BUCKET
FELT WEIGHT
CLEANING STICK
CLEANING CLOTH
INSULATING TAPE
MAINTENANCE LIQUID
CLEANING KIT
WASTE INK BOTTLE
WASHING SCRAPER
MIST FILTER
BLOWER FILTER
GLUE and GLUE REMOVER
Glue Removal and Reapplication
Periodically glue needs to be removed and then reapplied. This is a chargeable consumable item with the price including labour subject to Epson’s current rates and this is not covered under this Express Warranty and this is not covered under Epson’s CoverPlus Service Packs.
Spare Parts & Consumable Warranty
For Australia, our Products and Spare Parts come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Spare Parts under $500 - (excluding GST):
Spare Parts over $500 - (excluding GST):
The Spare Parts warranty will apply provided the following conditions are met:
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Express Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
