Back to Base Warranty
Epson Australia Express Warranty
Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your Product.
Definitions
In this Express Warranty:
- “ACL” means the Competition and Consumer Act 2010 and Regulations.
- “Product” means a Genuine Product sold new by Epson
Australia, not being a Large Format Printer.
- “Back to Base” is where You deliver your Product to and collect it from a Service Agent.
- “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
- “Epson Australia” means Epson Australia Pty Ltd ABN 91 002 625 783.
- "Quality Refurbished Product" means a refurbished product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson Australia, and were previously referred to as a Factory Second.
- “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
- “Marketing Initiative” includes any competition or promotion initiated by Epson Australia relating to a Product.
- “Purchase Date” means the date of first purchase of a Product from Epson Australia or a Stockist.
- “Specifications” means the performance characteristics of a Product set out from time to time on Epson Australia’s website.
- “Stockist” means a dealer, reseller or retailer of a Product.
- "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
- “Service Agent” means a person or company authorised by Epson Australia to provide Express Warranty service on a Product.
- “You” means the End User and “your” has a corresponding meaning.
Express Warranty Terms
Epson Australia offers a Back to Base Warranty on your Product subject to the following conditions.
Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date.
At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.
A Stockist who sells a Product to You has no authority from Epson Australia to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:
- a Product’s performance or fitness for any specific purpose; or
- the currency or application of any Marketing Initiative.
Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Express Warranty Claim Procedure
If You wish to make a claim under this Express Warranty, You must do the following:
- Call Epson Australia’s Contact Centre on 1300 361 054 to notify them of your claim;
- Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson Australia’s Contact Centre; and
- Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Express Warranty applies to your Product at the date of your claim.
You will be required to pay the cost of delivering your Product to and collecting your Product from Epson Australia (or a Service Agent) for Express Warranty service.
Express Warranty Application
This Express Warranty applies only:
- To a Product sold by Epson Australia or by a Stockist; and
- You have not bought the Product for resale.
Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:
- A Product’s serial number or any rating label is removed or changed in any way;
- A Product is serviced or repaired by anyone other than a Service Agent;
- You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
- A component part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
- A Product’s malfunction or failure to perform according to Epson Australia’s Specifications results from:
- deliberate or accidental damage;
- excessive use, neglect or modification by or on behalf of an End User;
- the use of incorrect voltage or a power surge; or
- the use of non-Genuine Consumables, software, replacement parts or accessories.
Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit http://tech.epson.com.au
Phone Technical Support:- 1300 361 054
Spare Parts & Consumable Warranty
For Australia, our Products and Spare Parts come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Spare Parts under $500 - (excluding GST):
- Whether provided during an Express Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Express Warranty or Epson CoverPlus, whichever is longer.
Spare Parts over $500 - (excluding GST):
- If provided free during an Express Warranty repair or under Epson CoverPlus, these Parts carry a 90-day warranty or the remainder of the Product's Express Warranty or Epson CoverPlus, whichever is longer.
- If purchased outside of Express Warranty or Epson CoverPlus, these Parts have a 12-month warranty.
The Spare Parts warranty will apply provided the following conditions are met:
- They are purchased and installed by an Epson authorised Service Agent
- The Product's Spare Parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
- They are purchased and installed by an Epson authorised Service Agent
- You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
- At the time of installation of the purchased Spare Parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Express Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non-Genuine Items
If You use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Express Warranty.
Details of the Company giving this Express Warranty:
Epson Australia Pty Ltd
Level 7, 90 Arthur Street
North Sydney, NSW 2060
1300 361 054
www.epson.com.au
New Zealand customers please refer to
www.epson.co.nz
